Refund and Returns Policy

Last Updated 10/May/2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@alkabeera.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Al-kabeera
Attn: Returns
RMA #
Haji and Co, Street 6, Sector B, Akhtar Colony
karachi, sindh 75500, pakistan

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

NON REFUNDABLE AND EXCHANGABLES

Customizable products are not eligible for refunds. Due to their personalized nature, we cannot accept returns or exchanges on items that have been customized to your specifications. Please review your order carefully before finalizing it.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Products must be returned in their original condition with the seal intact.
  • Items with broken seals, signs of tampering, or use are not eligible for return.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

03363507440
support@alkabeera.com

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